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Financial & Professional Services case study: HMRC

Glass wharf building artist impression

In December 2016 HM Revenue and Customs (HMRC) made a commitment to Bristol by signing 3 Glass Wharf. This is part of their future of creating a network of 13 state-of-the-art Regional Centres.

Blue Glass Wharf building

Easy-to-reach location with excellent transport links

Bristol was chosen for its easy-to-reach location and excellent transport links, which will provide HMRC with the digital infrastructure required by a modern tax authority.

“This move is another step towards transforming the Civil Service into a modern employer which runs an efficient and sustainable government estate and which has fit-for-purpose office space. As this and further government hubs are rolled out across the UK, we will see modern working environments in locations where our future workforce needs to be empowering people to work in smarter ways and to deliver better services.”

Sherin Aminossehe, Head of Government Property Unit, HMRC

Looking to the future

Following the announcement and in response to a brief from HMRC, Invest Bristol & Bath worked with the Senior Management Team to scope out, project manage and facilitate a pilot scheme for their UK relocation programme using the strong partnerships with key stakeholders.

A programme of support was designed to not only provide HMRC employees with a flavour of the region but one that created an environment HMRC employees to engage further with the management team and have fruitful discussions on what a relocation journey would look like for them and their families. Feedback was extremely positive experience with staff experience on a high.

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